Refund policy

At Kays Home & Kitchen, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in original packaging, and in the same condition as received.

Once your return is approved, you will receive instructions on how to send the item back. After we receive and inspect the product, your refund will be processed within a few business days.

Please note that shipping fees are non-refundable unless the item is defective or incorrect. In such cases, we will cover return shipping costs.

If you receive a damaged or faulty item, contact us immediately with photos for quick resolution.

For return requests, please email us at admin@kaysgiftstore.com